Iana Perovich

• Led the Risk Monitoring System design from stakeholder research and requirements definition through job stories, prototyping, and detailed design.
• Designed the APM Dispute Center on a tight deadline, turning risk requirements and spreadsheet-based concepts into a clear operational workflow.
• Audited legacy patterns and UX inconsistencies in Merchant Account to define requirements for a future design system.
• Designed mobile banking across cards, accounts, payments, transfers, and FX, setting a new visual direction for iOS, Android, and Web.
• Designed KYC/KYB and onboarding flows, resolving UX issues directly with an external provider.
• Led selected Merchant Account initiatives by structuring ambiguous tasks, reviewing designers’ work, and aligning solutions with product stakeholders.
• Built a functional APM Dispute Center prototype with near-final UI in three days using AI and an existing component library.

• Designed lending journeys for iOS, Android, and Web across four development teams.
• Collaborated with UX researchers and writers on hypotheses, prototypes, and usability studies.
• Designed iPad app workflows for in-branch customer service.
• Reduced the education loan process from four days and multiple visits to one 20-minute branch visit by redesigning the journey.

Led the redesign of Riverdoc, an enterprise ECM and workflow management system:

• Validated the redesign through user research with employees, stakeholder interviews, workflow analysis, and usability testing.
• Created a reusable UI kit spanning components, page templates, and interaction rules.
• Documented use cases, guided implementation through design reviews, and mentored another designer.
• Improved employee productivity by simplifying workflows and removing unnecessary functionality.

• Designed B2B and B2C websites and digital products from concept to launch.
• Designed the first version of LabelUP, an influencer campaign management platform.
• Worked across analytics, personas, use cases, prototypes, and usability audits, collaborating with clients and developers through delivery.